Working at Welld
Discover an experience worthy of your talents
At Welld, we strive to combine our mission to change health for the better with our passion for top technical engineering. As a small business, we rely on every team member to discover the next big strategy, roll up their sleeves to get the job done, and innovate for the future. We're half female, half remote, and all fun. Perks include lunch, gym memberships, work-life balance, and plenty of fun.
Want to grab a coffee and talk about your future? Browse our career openings below, then reach out for a chat. Please, no recruiters.
Account Manager
About the role
We are looking for an enthusiastic and proactive Junior Account Manager to join our growing team. In this role, you will manage client relationships from onboarding through product launch and ongoing business reviews. Your goal will be to ensure clients have a smooth experience and achieve success with our solutions. You will also provide comprehensive support, acting as a key point of contact for all customer needs.
This is a full time position open to remote work or located in our office in Charlottesville, VA.
Key Responsibilities:
Client Onboarding & Product Launch:
- Guide new clients through the onboarding process, ensuring a seamless and positive experience.
- Develop and execute customized implementation plans, setting clear milestones and expectations.
- Train clients on product features and functionality, ensuring they are prepared for a successful launch.
Relationship Management:
- Serve as the primary liaison between clients and internal teams, understanding each client's unique goals and challenges.
- Conduct regular check-ins and business reviews to monitor progress, assess satisfaction, and identify areas for improvement.
- Foster strong, long-term relationships with clients by delivering consistent value and strategic guidance.
Customer Support:
- Provide responsive and effective support to resolve client inquiries and issues, collaborating with technical teams when necessary.
- Proactively monitor account health and anticipate potential challenges, offering solutions to improve outcomes.
- Act as a problem solver for clients, addressing questions related to product use, features, and overall performance.
Business Reviews & Strategy:
- Prepare and present business reviews that outline key metrics, successes, and recommendations for future growth.
- Use data-driven insights to help clients optimize their use of our products and achieve measurable results.
- Gather and share client feedback with internal teams to drive continuous product improvement and innovation.
WHAT WE NEED YOU TO have:
- Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent experience).
- 5+ years in customer support, account management or partnerships at a software company in the gym/studio space
- Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously.
- Excellent interpersonal and communication skills, with a talent for building and maintaining relationships.
- Customer-focused mindset with a passion for delivering high-quality service and support.
- Problem-solving and critical thinking abilities, with a proactive and adaptable approach.
- Ability to work collaboratively across teams and departments.
TECHNICAL CUSTOMER SUPPORT MANAGER
About the role
Are you a tech-savvy problem solver who enjoys working with customers? Do you love finding creative solutions to technical challenges? If so, we’d love to have you on our team!
As a Technical Customer Success Manager, you’ll play a key role in helping our customers get the most out of our platform. You’ll ensure their technical configurations and integrations run smoothly, troubleshoot issues, and work closely with both our customers and internal teams to optimize their experience.
This is a great opportunity for someone who enjoys a mix of technical problem-solving, customer engagement, and collaboration with product and support teams. If you’re looking to grow your career in customer success and technology, this role is for you!
This is a full time position open to remote work or located in our office in Charlottesville, VA.
WHAT WE NEED YOU TO DO:
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- Set up and maintain integrations – Help customers connect their systems (like Member Management Systems) and other referral sources to ensure a seamless experience.
- Monitor and troubleshoot issues – Keep an eye on system logs, spot trends, and work to resolve technical issues efficiently.
- Partner with integration providers – Build strong relationships with third-party integration partners to recommend and implement the best technical solutions.
- Collaborate with teams – Work closely with our Product, Customer Success, and Support teams to align on features, fixes, and priorities.
- Support onboarding and training – Assist with configuring new accounts, training customers, and helping them transition smoothly onto our platform.
- Provide technical support – Jump in when needed to help resolve customer questions and technical issues.
WHAT WE NEED YOU TO have:
- A degree in Computer Science, MIS, or equivalent experience.
- 3-5 years of experience interacting with membership systems in the fitness industry (e.g., ABC Fitness, Mindbody, Club Ready, etc.)
- Experience working with SaaS product teams, sales, or customer support is a plus!
- A problem-solving mindset and a passion for learning new technologies.
- Strong communication and organization skills—you’ll be working with both technical and non-technical stakeholders.
- A customer-first attitude and the ability to translate complex technical details into simple, actionable solutions.
why join us?:
- Growth opportunities – Whether you’re looking to deepen your technical expertise or move into a leadership role, we support your career development.
- Collaborative team – You’ll work alongside friendly, supportive teammates who love what they do.
- Impactful work – Help customers solve real-world problems and make their businesses more efficient.
- Flexible & remote-friendly - We understand work-life balance is important, and we're open to remote work options.
ABOUT WELLD HEALTH:
Founded in 2017, Welld Health is a small technology business seeking to change the way people receive their healthcare. Rather than visiting a doctor twice a year for 15 minutes, Welld’s innovative health record platform turns gyms, YMCAs, and other community-based organizations into healthcare providers.