Working at Welld
Discover an experience worthy of your talents
At Welld, we strive to combine our mission to change health for the better with our passion for top technical engineering. As a small business, we rely on every team member to discover the next big strategy, roll up their sleeves to get the job done, and innovate for the future. We're half female, half remote, and all fun. Perks include lunch, gym memberships, work-life balance, and plenty of fun.
Want to grab a coffee and talk about your future? Browse our career openings below, then reach out for a chat. Please, no recruiters.
Account Manager
About the role
We are looking for an enthusiastic and proactive Junior Account Manager to join our growing team. In this role, you will manage client relationships from onboarding through product launch and ongoing business reviews. Your goal will be to ensure clients have a smooth experience and achieve success with our solutions. You will also provide comprehensive support, acting as a key point of contact for all customer needs.
This is a full time position open to remote work or located in our office in Charlottesville, VA.
Key Responsibilities:
Client Onboarding & Product Launch:
- Guide new clients through the onboarding process, ensuring a seamless and positive experience.
- Develop and execute customized implementation plans, setting clear milestones and expectations.
- Train clients on product features and functionality, ensuring they are prepared for a successful launch.
Relationship Management:
- Serve as the primary liaison between clients and internal teams, understanding each client's unique goals and challenges.
- Conduct regular check-ins and business reviews to monitor progress, assess satisfaction, and identify areas for improvement.
- Foster strong, long-term relationships with clients by delivering consistent value and strategic guidance.
Customer Support:
- Provide responsive and effective support to resolve client inquiries and issues, collaborating with technical teams when necessary.
- Proactively monitor account health and anticipate potential challenges, offering solutions to improve outcomes.
- Act as a problem solver for clients, addressing questions related to product use, features, and overall performance.
Business Reviews & Strategy:
- Prepare and present business reviews that outline key metrics, successes, and recommendations for future growth.
- Use data-driven insights to help clients optimize their use of our products and achieve measurable results.
- Gather and share client feedback with internal teams to drive continuous product improvement and innovation.
WHAT WE NEED YOU TO have:
- Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent experience).
- 5+ years in customer support, account management or partnerships at a software company in the gym/studio space
- Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously.
- Excellent interpersonal and communication skills, with a talent for building and maintaining relationships.
- Customer-focused mindset with a passion for delivering high-quality service and support.
- Problem-solving and critical thinking abilities, with a proactive and adaptable approach.
- Ability to work collaboratively across teams and departments.